If you wish to return a purchase please notify us at firstname.lastname@example.org
If you are unhappy with our products in any way, they can be returned or exchanged provided that it is in saleable condition.
Please advise us upon receipt of your purchase if you wish to exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs.
If you wish to return your item and receive a full refund items need to posted/couriered back to us within 7 days of being received by you. If you return the product any later than the 7 day time slot, you will be issued with a Pearl Reddington Credit Note to the value of the item at the time of purchase. Pearl Reddington credit notes are valid for 6 months from the date of issue. If you want to purchase from the site with your Credit Note please contact us before making your purchase at email@example.com
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at Pearl Reddington Knitwear take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org about the fault. Returns of faulty goods must be returned to us within 7 days of being received by you.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed.
If you have ordered the wrong item we can cancel your order prior to shipment. So please notify us immediately for cancellation and refund.