If you wish to return or exchange a purchase, please notify us by email at pearl@pearlreddington.com before sending anything back.

Returns and exchanges are accepted provided items are in saleable condition, unworn, unwashed, with all tags attached.

Exchanges
If you wish to exchange an item, please contact us as soon as you receive your order. All additional postage costs incurred for exchanges are payable by the customer. Replacement items will only be dispatched once the returned item has been received and any additional postage costs have been paid.

Refunds
If you wish to return an item for a refund, it must be posted or couriered back to us within 30 days of receipt. Returns received after 30 days will be issued with a Pearl Reddington Credit Note to the value of the item at the time of purchase.

Credit notes are valid for 6 months from the date of issue. If you wish to use a credit note on the website, please contact us at pearl@pearlreddington.com before placing your order.

Faulty items
Returns of faulty items will only be accepted if the goods were faulty when delivered. All items are thoroughly checked before dispatch. Any items returned as faulty will be inspected on receipt. Items deemed to show fair wear and tear will not be accepted as faulty.

If a replacement is available, we will offer a replacement. Please make your preference clear when contacting us about a fault. Faulty items must be reported and returned within 7 days of receipt.

Returns outside policy
Returns and exchanges received outside the timeframes above will not be accepted. For all returns, except faulty items, customers are responsible for arranging and paying return postage.

International orders
Please note that international customs duties and sales taxes are not refundable for orders shipped outside the European Community.

Condition of returned items
We only accept returns where goods are received in the same condition as delivered. We do not accept returns for non faulty items that have been worn or where tags have been removed. If returned goods are not received or return shipping costs are unpaid, we reserve the right to deduct recovery costs from any refund due.

Order cancellations
If you have ordered the wrong item, please contact us immediately. Orders can only be cancelled prior to shipment.